Dear Mr. Dow:

The card that I filled out does not adequately express my admiration for the efficiency of your company.

I had gone to a meeting on a Friday morning. When I came home about 9:00am, my wife was in tears. She had left the water running in the washtub to take some phone calls, forgot about it, and it overflowed. The washtub is adjacent to the kitchen. There was water all over the kitchen, although my wife had wiped most of it up when I got home. she was unaware that the water had seeped through the floor and had flowed into our office in the basement. I feared the damage was extensive. I called my insurance agent, he called the adjuster, and the adjuster must have called Dow Columbia. Your people were here by mid-afternoon and had blowers and dryers and everything set up before they left. They were amazingly efficient. They were very courteous. I left for Washington, DC the next day. They left the equipment all weekend. By Monday everything seemed dry. We could not have asked for better service.

Congratulations.

Sincerely,

Bob Packwood