To: Reed Dow
From: Ian Walker
Subject: Thank You DowColumbia!

Reed,

Your approach and your speed to our flood disaster starting on Friday afternoon was nothing short of Fantastic! I can't thank you enough for your help mitigating the cost and down-time for the clinic.

After about 5 minutes with you I knew I was in good hands, but from there things just got better and better.

Nate did an absolutely fantastic job. He handled things very professionally and competently with all the departments within OHSU, including infection control, and the risk management people, as well as with the Clinic Manager and staff involved. I was there about 5 or 6 times over the weekend and I got a feeling for his rapport with the crew as well. He is equally comfortable with the OHSU people from the hill and with the people gutting it out on the job over a holiday weekend. All of your people had smiles on their faces, and the attitude that the job needed to get done, and done right, and it was truly a pleasure to watch them work.

I tried "unsuccessfully" to pull up some of that carpet myself, and quickly figured out that among workers, there are White Collar, Blue Collar, and then there is another level... when you really need a hard worker, there are the Red Collars of Dow Columbia! Awesome Team! Please pass on my gratitude to all of them!

If Dow columbia didn't exist, our loss would have been three times as large as it will be now. Thank you for building this business, thank you for coming to our rescue in our time of need, and thank you for doing it so graciously, so professionally, and so competently!